Last spring I signed up for another blogging/photo workshop. This time in Asheville, NC. I thought it would be a wonderful place to go in October with the changing leaves.
Then a month and a half ago, I found out that I was going to Las Vegas for a conference for work the week after my trip to Asheville. In fact, I will fly home this coming Sunday, be picked up by my husband, go home and swap out the contents of my suitcase and then he'll drive me back to the airport for a mid afternoon flight.
So, I thought I'd call American airlines to see how much it would cost to change my ticket. Here's how it went...
Thank you for calling American Airlines....bla, bla, bla. Several selections later, we get down to business.
"the Voice" asks me 'What is the name of the airport from which you will be departing?'
I say 'Knoxville'.
"the Voice" asks me 'What is the name of the airport at your final destination?'
I say 'Seattle'.
"the Voice" asks me 'What is the date of your travel?'
I say 'October 23rd'.
"the Voice" asks me 'What is the passenger's last name?'
I say 'Kay'.
"the Voice" says 'I'm sorry, I didn't catch that. What is the passenger's last name?'
"the Voice" says 'I'm sorry, I still didn't undertand. Please repeat the passenger's last name?'
I say 'Kaaaayyyyyy'.
"the Voice" says 'I'm sorry, let me transfer you to the first available agent.
I think to myself that it's about time.
I couldn't believe that the voice recognition software could pick up individual city names and dates but couldn't figure out a simple last name like mine. Since I married into the name, I've been amazed how a name so simple can stump so many people. I get varied reactions from people when they ask me for my last name.
'Kay'
No, your last name...
What does the 'k' stand for?
Does that have an 'e' on the end of it?
What IS in a name? Obviously, not enough...
And to finish the other thread in this: to change the ticket was going to cost about $500.
Ouch. There is the reason for my rapid turn around next Sunday.
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